I have observed that people seem to be of the opinion that it is perfectly acceptable to place an order at Coffee Shop X whilst on the phone. It's not a bad thing, really. But it can be a bit of an issue when you mouth your order soundlessly at the barista and then continue your phone conversation.
Just in case you weren't sure, baristas (at least the vast majority of us) are not actually telepathic. And if it's something simple like, "latte" or "small coffee" it's not too bad. But if it's a "grande orange mango banana smoothie with matcha powder and a shot of espresso" (yes, yes that really was ordered)...well, things get a bit tricky.
So maybe just...y'know...tell your fellow conversant to hold on for a moment while you make your order, and then keep talking. Otherwise, who knows what you'll get. Or pay for, for that matter.
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I despise people who order while on the phone. Or check out at the grocery store, or whatever. It's just so darn rude to not hang up the phone for two minutes to *gasp* talk to another person face to face. It bothers me. It's one of my pet peeves. So, I may be mean, but I think they deserve to have their order all messed up if they didn't have the common decency to talk to the barista like a human being. This may be why I no longer have a job where customer service is important.
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